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Terms and Conditions of Sale

Terms and Conditions of Sale

These Terms and Conditions of Sale should be read and construed in conjunction with Terms of Use of this website, and Privacy Policy where appropriate.


Ordering Process

The technical steps required to create the contract between you and us are as follows:

  1. You place the order for your goods on this website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website. You are able to correct errors on your order up to the point at which you click on ‘place order’ on the final page of our ordering process.
  2. We will send to you an order acknowledgement email detailing the goods you have ordered. This is not an order confirmation or order acceptance from Pretty Pink Pearl Ltd.
  3. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the goods ordered unless we have notified you that we do not accept your order, or you have cancelled it. Goods are therefore at your Risk from this point onwards.

We may not be able to accept your order for one or more of the following reasons:

  • The goods you ordered being unavailable from stock;
  • Our inability to obtain authorisation for your payment;
  • The identification of a pricing or goods description error;
  • You not meeting the eligibility to order criteria set out in the Terms of Use.

We do not file details of your order for you to subsequently access direct on this website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders please contact us.

We will inform you as soon as possible if the goods you have ordered are not available by emailing you.

Delivery – UK orders

Delivery is charged on a per order basis based on Weight.

We aim to despatch all orders placed before 3pm within 24hours. Your goods should be delivered to you within 3-5 working days, this is not guaranteed. Orders placed later than 3pm, at weekends or bank holidays may take slightly longer to arrive with you.

International Orders

Delivery is charged on a per order basis based on Weight.

Overseas shipments vary greatly. On average European orders arrive within 5-7 days and North American in 10-14 days. These are just guidelines though, it can take longer

Your country may also charge import duty and/or tax, and as the buyer (or importer) you are responsible for paying any of these additional costs. These are outside our control and do very from country to country. You will be able to gain information about any additional charges by contacting your customs office.

Returns Policy

We want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. In compliance with European Distance Selling Regulations, we allow you to cancel your purchase within seven days of receiving the goods.

To avail of this cooling-off-period, please package the goods securely and send it to us at our returns address on or before the seventh working day after the date that the item was delivered to you. When we have received and checked your return, a full refund will be given and issued direct to your card. Please be aware that the length of time before the credit shows on your account will vary according to your card issuer.

Please note that unless your item is faulty or has been delivered to you in error, your right to return does NOT apply to goods which are not returned to us in a saleable condition or if you have ordered the goods from a non-member state of the European Union or the goods have been customised. They must not exhibit signs of wear, and should have all original tags and packaging reasonably in place. Please, therefore, be careful when trying goods on – remove make up, perfumes or deodorants that will leave marks on the garment.

In the unlikely event that the goods you receive are either not what you ordered or are in some way faulty, please contact us for a returns form and return it to us. On this form, you will need to state the reason the goods are being returned and whether you would prefer replacement goods or a refund. The decision as to whether or not goods are faulty is entirely at our discretion. If returned goods are not, in our reasonable opinion, faulty, we reserve the right to charge you a reasonable fee to cover postage, packing and handling if you wish us to return the goods to you again.

We are determined that you should be a happy customer and we put in huge efforts to produce the best items we can, but human error may occasionally surface. If you are unsatisfied, raise your concern. Please note we work in accordance with these provisions:

Non-faulty goods. We cannot accept returns of Non-Faulty goods because the products have been personalised or customised specifically for you..

It is rare that problems occur!

Please note we are unable to process refunds from the business premises or the company’s registered office.

Returns Address: Pretty Pink Pearl Ltd, 1a Matthew Grove, Meltham, Holmfirth, W. Yorkshire HD9 5LY

Other Legal Conditions

Waiver: No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival: Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement : These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Pretty Pink Pearl and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date of version at the bottom) and it is your responsibility to read the Conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

Third Party Rights: the parties to this contract do not intend that any term of the Conditions shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.

These terms and conditions do not affect your legal rights.

Version: 12/2010